Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging - unless in the event of return due to proven quality issues. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@dilmah.bh. 

If your return is accepted, we’ll send our driver to pick up your item. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at hello@dilmah.bh.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer the following options:

1. Store Credit or Gift Code:

• Receive a store credit or gift code equal to the value of your purchase.
• Processing Time: Within 2 business days after your request is approved.
• Can be used toward any future purchase on our store.

2. Refund:

• Refunds are available upon request.
• Processing Time: Up to 7 business days after your request is approved.
• Please note that refund times may vary depending on your bank or payment provider.