FAQs

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Which countries do you ship to?

We ship within Bahrain only

Do you offer bulk order for establishments?

Please contact us at hello@dilmah.bh for a custom quote.

Can I get an invoice?

Your order confirmation contains all the necessary information for an invoice. However if you require a special invoice for reimbursement or documentation purposes please contact us at hello@dilmah.bh with your order number.

Can I cancel my order?

Orders may be cancelled by notice to hello@dilmah.bh up to 2 days from the date of order placement, and if the parcel is not already in transit.

Is the quality of a large size leaf better than small size tea grades?

The size of tea particles (known as the grade of tea) has no bearing on quality, and only influences strength. When we harvest tea leaves and make them into tea, we use the traditional, artisanal method – withering, rolling, and in the case of black tea fermenting and baking the leaf. While rolling, the leaf can become elongated and wiry, tightly curled or smaller particles which come out as OPA, Pekoe, BOP or finer Dust or Fannings grades. A single batch of good leaf can yield several of these grades and whilst they would all be good, the only difference in the size of particles would be the strength. That is related to the surface area of the leaf when brewed with hot water. A teaspoonful of Dust tea can have four times or larger surface area than the equivalent quantity of OPA, and hence offer better extraction, and thicker, stronger brew.

Why is Ceylon Tea different?

Tea originated in China, as legend has it, 5,000 years ago; yet it was Ceylon (now Sri Lanka) that made tea famous in the 19th and 20th Centuries, as the tea that was used by almost every major tea brand. Ceylon Tea is prized for its quality which is without parallel, and its variety which is unmatched for a small island boasting dramatically different teas in different parts of its tea growing regions.

In assessing the value of Ceylon tea, some of the properties which tea experts take into consideration are appearance of the tea such as, colour of the infused leaf, as well as colour, strength, quality, aroma and flavour of the brewed liquor. The ultimate criterion of a ‘good quality’ tea is however the subjective assessment of expert professional tea tasters.

Distinguishing itself as the ‘Best in Class’ producer of tea, with a well-documented heritage in tea, Ceylon, or Sri Lanka stands out amongst tea producers. The Low Grown teas produced in Sri Lanka below 2000-ft sea level, are known for their superior leaf appearance, highly valued in the Middle East, the coppery ‘infused leaf’ and its strong & reddish brewed liquor. Sri Lankan low growns are prized for their appearance -‘uniformly black’, true to grade and devoid of fibre and extraneous matter. The High Growns, above 4000-ft sea level, on the other hand are known for their bright, coloury, brisk and aromatic liquors. High grown Ceylon teas do not share the dense, black colour of the quality low grown leaf being browner in leaf appearance, but have unsurpassed liquors ranging from light, bright golden colour to deep red.

In Ceylon, particular emphasis is laid on the quality of tea, and this is determined by a complex of parameters, the correct balance of which is the quintessence of tea character. The appearance of the leaf (dry leaf after processing) is determined by the content of chlorophyll in the young and tender leaves of the tea shoot. The relative amounts of the polyphenols present in tea, the polyphenol oxidase (enzyme), the theaflavins, thearubigins, caffeine, essential oils, sugars, amino acids in the bud and the first two tender leaves will all contribute to the quality of the brewed liquor in a positive way. Hence the importance of traditional and disciplined picking of teas in Ceylon. The best raw material handled under poor conditions of manufacture would produce a poor quality tea. It is through attention to detail in field practices as well as in manufacture, that Sri Lanka retains its position as the Best in Class’ producer of Quality Tea, considered by the Technical Committee of the ISO as the cleanest tea in the world.

How much caffeine is there in tea?

Caffeine from natural sources has been consumed and enjoyed by humans throughout the world for centuries. The widespread natural occurrence of caffeine in a variety of plants undoubtedly played a major role in the long-standing popularity of caffeine incorporated products, especially the beverages.

The human body requires a certain amount of caffeine and research indicates that up to 10 – 12 cups of tea daily will not have any detrimental effect on the body. The species or the variety of the tea plant determines content of caffeine in tea, as it is a genetic feature. Camellia Sinensis, the variety that is grown in Sri Lanka has caffeine levels of approximately 2.5 – 4%. However the distribution of caffeine in the plant depends on the part of the plant it is derived from.

For example:

  • Bud 4.70 %
  • First leaf 4.20 %
  • Second Leaf 3.50 %
  • Third Leaf 2.90 %
  • Upper stem 2.50 %
  • Lower stem 1.40 %

Both tea and coffee contain the methylated xanthines, caffeine, theophylline and theobromine. Brewed coffee is said to have the highest caffeine content among those dietary items containing caffeine- approx. 100 mg per cup. A 300-ml bottle of cola has 30- 60-mg caffeine and approx. 37-mg caffeine is there in 56g dark chocolate bar. There are a wide variety of drug products that contain caffeine- typically 200 mg per tablet or capsule (pharmacologically active dose of caffeine). A cup of tea has approx. 28 –44 mg caffeine- (FDA 1980).

The quantity of caffeine in tea, on dry solids basis, is more than the quantity of caffeine in an equal weight of dried coffee beans. However, as a result of getting more cups of tea from a unit quantity of black tea than from an equal quantity of ground coffee beans, the quantity of caffeine per cup of tea is less than the caffeine in an equal cup of coffee.

Excessive caffeine is said to have adverse effects on the human system and brewed tea has only half the caffeine levels in brewed coffee. However, it is important to note that research proves that the presence of caffeine in tea does not produce unhealthy results due to its combination with tea polyphenols.

How much caffeine is considered safe?

The Food Guide to healthy eating recommends caffeine consumption in moderation. According to the current findings for most people an intake of caffeine up to 400-450 mg per day does not increase the risk of heart disease, hypertension or have an adverse effect on pregnancy or the foetus. This level of caffeine is equivalent to approximately 10 to 12 cups (170 ml) of tea per day.

As explained by Prof. T. W. Wickremanayake (Ph D Glasgow, Visiting Research Fellow Glasgow, Wisconsin and California) the pharmacologically active dose of caffeine is 200 mg and the acute fatal dose is about 10,000 mg. Those who drink more than 5 cups of coffee or 9 cups of tea are regularly consuming 5% of the fatal dose. The T 1/2 of caffeine is about 3 hr. It is excreted quickly in urine as 1-methyl uric acid.

Prof. Wickramanayake also states the following. “There is a positive association between Myocardial infarction and heavy coffee consumption, whereas the correlation between infarction and heavy tea drinking is negative. In rats and rabbits maintained on atherogenic diets, caffeine increases serum lipid concentrations and therefore the incidence of atherosclerosis. Coffee has the same action but not decaffeinated coffee. Tea has the opposite effect to caffeine alone or caffeine in coffee. Similar results have been reported in a study of human subjects with and without heart ailments. Russian scientists have demonstrated that a course of tea consumption improved the condition of atherosclerotic patients. The alleged adverse effects of caffeine are apparently eliminated in tea either by a modification of its activity by other constituents, or by the opposing action of some anti-atherosclerotic constituent.”

Does green tea have the same Caffeine level as black tea?

Green tea, as well as Oolong tea & Black tea, are produced from the herb Camellia Sinensis. They all contain the same amount of caffeine. Caffeine content in a cup of tea is 2.5% to 4%, which is about a third of that in coffee. It is claimed that 80% of the caffeine in tea remains unabsorbed by the human body.

From the above you would realise that Green tea, Oolong tea & Black tea may taste different but the caffeine content is the same.

Why should one never re boil water when brewing tea?

Taste, colour and mouth feel depend on the interaction between the two main components of tea, polyphenols and caffeine. Each component is astringent on its own, but as a complex the astringent character is reduced.

Water is known to contain dissolved gases absorbed from the air. Carbon dioxide (CO2) gas that is present in water affects the acidity. Acidity of water plays a critical role in the ionization of tea polyphenols and it contributes to the stability of the above complex.

CO2 in water is gradually released during the boiling process. Re-boiling will in fact further reduce CO2 levels, resulting in a decrease in the acidity. As mentioned above this will affect the caffeine and polyphenol complexion, and bring about changes in the colour as well as the character of the brew.

Twice boiled water will therefore affect the taste of a good tea and hence our request that only freshly boiled water is used for brewing Dilmah tea.

What are the nutritional benefits of tea?

Tea composition varies with climate, season, horticultural practices and variety. Polyphenols are the most important component in tea, as they constitute approximately 36 percent of the dry weight of tea. Other components of fresh green leaf include caffeine, protein and amino acids, carbohydrates, lipids, vitamins and minerals.

Green and black tea have similar chemical make-up. The primary difference between the two types lies in the chemical changes that take place during their production. In black tea the plant Polyphenols are oxidized and this is prevented in the manufacture of green tea.

One of the most important groups of Polyphenols in tea is the catechins in green tea, theaflavins and thearubigens in black tea. A variety of physiological effects have been attributed to tea catechins which are currently best known for their antioxidant activities.

Black tea is all-natural (non flavoured) and contains no additives. It is virtually calorie-free (1 calorie per 100 ml) and sodium free and is therefore a suitable beverage for individuals on calorie-reduced or low sodium diet. Tea includes fluoride, traces of vitamins A, K, C, B carotene and B vitamins.

Average daily consumption of tea in the United Kingdom, 3.43 cups (650 ml), provides very few calories and only a small amount of fat, whilst contributing valuable minerals and vitamins to the diet. It provides:

  • Over half of the total intake of dietary flavonoids.
  • Nearly 16% of the daily requirement of calcium
  • Almost 10% of the daily requirement of zinc
  • Over 10% of the folic acid need
  • Around 9%, 25% and 6% of vitamins B1, B2 and B6 respectively.